If you need help today
Documents can wait if you are unsafe, without a place to sleep, or in a medical crisis. Call 911 for immediate danger. For local shelter, food, transportation, and benefits referrals, call 211 or use the statewide number below.
Local housing, food, health, and basic-needs referrals.
Use this if 2-1-1 does not work from your phone.
Start with your release packet
Before you leave, ask your reentry counselor, facility records office, or supervising officer what documents you can receive. Keep originals in a safe place and take photos or scans when possible.
- Release paperwork, discharge papers, or proof of supervision status.
- Any state ID, driver license, Social Security card, birth certificate, or prison identification card you were given.
- Your Social Security number and the name listed on your birth record.
- Proof of a West Virginia address, such as a lease, shelter letter, utility bill, or other document the agency accepts.
- A small folder, envelope, or cloud backup for every receipt and confirmation number.
Call before you go: Agency lists, fees, appointment rules, and accepted documents change. Read the official page and call the office before spending money or traveling.
Get a West Virginia ID or REAL ID
The WV DMV REAL ID information explains current requirements for a compliant license or identification card. A regular WV ID may be enough for many everyday needs; ask the DMV which credential fits your situation.
- Gather proof of identity, your Social Security number, and two proofs of West Virginia residency from the DMV's accepted-document list.
- Check whether you need a first-time ID, renewal, replacement, or reinstatement. These are different processes.
- Use the DMV's appointment or office information before you travel. Bring originals or certified documents when the list requires them.
- Save the receipt and ask when your card should arrive. Ask what temporary credential can be used while you wait.
5707 MacCorkle Avenue, SE
Charleston, WV 25304
1-800-642-9066
Official DMV contact page
If your license is suspended or there is a court-related hold, the DMV may require extra steps. Do not assume a release date automatically restores driving privileges.
Order a West Virginia birth certificate
The WV Vital Registration Office is the state's official source for certified birth records. Use its current certificate-request instructions for online, mail, or in-person options, fees, identification rules, and processing times.
350 Capitol Street, Room 165
Charleston, WV 25301
(304) 558-2931
Certificate request information
If the record is not found, ask whether the name, county, date, or parent information was entered differently. A reentry case manager, county clerk, or legal-services provider may help you figure out the next records request.
Check voter registration and eligibility
Use the West Virginia Secretary of State's GoVoteWV page to register, check your record, and find your county clerk. The official voter-rights guidance explains how felony conviction and completion of a sentence can affect eligibility.
- Read the current eligibility guidance instead of relying on an old release handout.
- Register online through the official WV online voter registration portal, or contact your county clerk.
- Check your record after submitting. If anything is unclear, ask the county clerk what documentation is needed.
Eligibility is not automatic: Your sentence, supervision status, and record control the result. Verify your current status with the Secretary of State or county clerk before relying on this guide.
When a record is missing or names do not match
Do not start over alone. Ask the reentry program, probation or parole contact, county clerk, or the issuing agency which substitute documents they accept. Keep a written log with the date, person you spoke with, documents requested, fee, and next step.
- Ask whether a certified copy, agency record, or release document can prove identity temporarily.
- Ask whether a legal name change or correction is needed before another agency can issue a document.
- Ask for a receipt or written explanation if an application is denied or delayed.
For broader reentry navigation, visit the Gangsta Goddess resource directory or read Your First Week Out.
Your first-week document checklist
- Day 1: Put every release paper and existing ID in one folder; photograph the folder.
- Day 2: Confirm your address and call the DMV, Social Security, and Vital Registration before traveling.
- Day 3: Submit the first document request that unlocks the next one, and save the receipt.
- Day 4–5: Start benefit, housing, and job applications using your receipt or temporary credential where allowed.
- Day 6–7: Check voter-registration instructions and follow up on any request that has no confirmation.
Need help making a plan?
Tell Gangsta Goddess what document is missing and what county you are in. We can help you find the next resource to call, but agencies make the final decision about documents, fees, and eligibility.
Contact Gangsta Goddess →
Replace your Social Security card
A replacement Social Security card is free. Start with the Social Security replacement-card page to see whether you can complete the request online or need an office visit.